To confirm your COD order, you may use the OTP sent on the registered Email ID and mobile number with Cryends.

For Prepaid order, the order might not be confirmed because of payment Gateway issue. If the order is still in pending status, we would request you to wait for 3-4 hours, if we will receive the payment, the order will be confirmed, if not, the order will be auto cancelled and if the amount would have been debited from your end, the same will be auto reversed by your bank within 24-48 hours in your bank account, we would request you to cooperate and wait for the said duration.

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Request for cancellation cannot be raised for order(s) that have already been cancelled or are already out for delivery. For an order level or product level cancellation request, please wait for 5-10 minutes for your request to be initiated and processed. But for a shipment level cancellation request, please wait for 72 hours for the request to be initiated and processed. In case of applicable refunds, please check your to verify if the refund is credited.

You may login into your Cryends account and verify if the refund amount in your account has been used against any order. To check the amount of refund used against the respective orders, please visit the Cash Refund section . The "Refund Used" column specifies the exact amount of refund utilized while placing an order.

Become a Club member, and search for your favourite products. You will see the Club Cash available against the eligible products. On purchasing the product, the Club Cash for the product will be automatically added to your account within 48 hours of being successfully delivered to you. If you are purchasing at a Cryends store, the store receipt will explicitly mention the Club Cash earned by you for that purchase. Club Cash is credited to your account within 24 hours of purchase. Note that in case of purchases at the Cryends store, Club Cash earned by you is recorded against your mobile number if you are a club member. Please ensure you share the correct mobile number which has an active club membership at the time of purchase

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.